1. Introduction
Al Mahd School respects the privacy of parents, guardians, students, staff, visitors, and users of our digital services.
This Privacy Policy explains how Al Mahd School collects, uses, stores, protects, and shares information when users access or use our school website, school portal, parent portal, mobile application, online forms, communication systems, and related digital services.
This policy applies to:
- Al Mahd School website
- School portal and parent portal
- My School - Al Mahd School mobile application
- Online communication and notification services
- Other school digital platforms used for school-related services
The mobile app is intended mainly for parents, guardians, staff, and authorised school users to access school communication and student-related services.
2. Information We Collect
We may collect and process different types of information depending on the school service used.
2.1 Personal and Contact Information
We may collect:
- Parent or guardian name
- Student name
- Class, section, admission number, or school ID
- Email address
- Mobile number
- Relationship to student
- Username or account identifier
- Address or other contact details when required for school records
2.2 Student and School Information
The school portal or mobile app may display or process school-related information such as:
- Attendance records
- Homework, diary, circulars, notices, and messages
- Exam, timetable, academic, and activity-related information
- Transport or school service-related information
- Student profile information
- Teacher and school communication
- Uploaded documents, images, or attachments where supported by the portal
2.3 Communication Data
When users communicate with the school through the portal, app, email, forms, or other digital services, we may process:
- Message content
- Date and time of communication
- Sender and recipient details
- Attachments, images, or files
- Support requests or feedback
2.4 Technical and Usage Data
To operate, secure, and improve our digital services, we may collect limited technical data such as:
- Device type and operating system
- IP address
- Login date and time
- App usage logs
- Website or portal usage logs
- Error logs or crash information
- Browser or WebView information
- Firebase notification token or similar device token for push notifications
- Security and access logs
We do not sell personal information.
We do not use the mobile app for third-party advertising.
3. How We Use Information
We use collected information only for school-related, educational, administrative, communication, safety, and technical purposes.
This includes:
- Providing access to the school website, portal, parent portal, and mobile app
- Showing student attendance, homework, diary, notices, circulars, academic records, and school updates
- Sending important school notifications and announcements
- Enabling communication between school and parents/guardians
- Managing user accounts and login access
- Providing technical support
- Improving reliability, performance, and security of our digital services
- Protecting school systems from misuse, unauthorised access, fraud, or security threats
- Maintaining official school records
- Complying with applicable school, legal, regulatory, safeguarding, or government requirements
We process personal data where it is necessary for school operations, student welfare, communication, legal compliance, legitimate school interests, or user consent where required.
4. Mobile App and Push Notifications
The My School - Al Mahd School mobile app may use push notifications to send school updates such as:
- Circulars
- Diary or homework notifications
- Attendance alerts
- School messages
- Important announcements
- General school communication
For this purpose, the app may use a device notification token. This token is used only to deliver school notifications and is not used for advertising.
Users may disable notifications from their device settings. However, disabling notifications may prevent users from receiving important school updates.
5. Sharing of Information
Al Mahd School does not sell, rent, or trade personal data.
Information may be shared only when necessary with:
- Authorised Al Mahd School staff and administrators
- Teachers and school departments relevant to the student
- Parents, guardians, or authorised users linked to the relevant student account
- IT service providers, hosting providers, software vendors, or technical support providers
- Cloud, database, notification, email, security, or monitoring service providers used to operate our digital services
- Government, legal, regulatory, or law enforcement authorities when required by law
- Other parties where required for school operations, safeguarding, legal compliance, or protection of school systems
Service providers are expected to process information only for approved school purposes and to protect it appropriately.
6. Children's and Student Data
Our digital services may contain student-related information because Al Mahd School provides educational and school communication services.
Student information is handled only for legitimate school purposes, including:
- Education and academic administration
- Attendance and school records
- Parent-school communication
- Student welfare and safety
- School services and activities
- Legal, regulatory, or safeguarding requirements
The mobile app is mainly intended for use by parents, guardians, staff, and authorised school users. Users must not share login details with unauthorised persons.
7. Security of Information
We use appropriate technical and organisational measures to protect personal data.
These measures may include:
- Secure login access
- HTTPS or encrypted communication where applicable
- Role-based access control
- Server and database security controls
- Firewall and hosting security measures
- Monitoring and maintenance
- Limited access for authorised school staff only
- Regular technical review and support
No digital system is completely risk-free. However, we take reasonable steps to protect information from unauthorised access, misuse, loss, alteration, or disclosure.
8. Data Retention and Deletion
We keep personal and student-related information only for as long as required for school operations, communication, education, legal, accounting, administrative, safeguarding, or regulatory purposes.
When information is no longer required, we may delete, anonymise, archive, or securely retain it according to school policy and applicable law.
Parent portal or app accounts may be disabled when access is no longer required, such as when a student leaves the school. Some records may still be retained as part of official school records, legal requirements, accounting records, safeguarding records, or academic history.
For account access, correction, or deletion requests, users may contact:
Some deletion requests may not be possible where the school is required to retain records for legal, educational, safeguarding, administrative, or regulatory reasons.
9. User Rights
Subject to applicable law and school record requirements, users may request:
- Access to their personal data
- Correction of inaccurate or outdated information
- Update of contact details
- Deletion of information where legally and operationally possible
- Clarification about how their data is used
- Withdrawal of consent where processing is based on consent
To make a request, contact:
We may need to verify the identity of the requester before processing any data-related request.
10. Third-Party Services
Our website, portal, mobile app, and digital services may use trusted third-party services for hosting, communication, notifications, security, analytics, or technical support.
These may include:
- Web hosting or cloud infrastructure
- School portal systems
- Firebase or similar push notification services
- Email and communication services
- Database and backup services
- Security and monitoring tools
- Technical support providers
These services are used only to support school operations and app functionality.
11. Advertising, Tracking, and In-App Purchases
The My School - Al Mahd School mobile app does not display third-party advertising.
The app does not use Google Play Billing for digital goods or in-app purchases.
The app does not intentionally use Advertising ID for advertising or marketing tracking.
If any third-party service used by the app collects technical information for security, notification delivery, crash reporting, or performance monitoring, such information is used only to support app functionality and school services.
12. Cookies and Website Technologies
Our website or portal may use cookies or similar technologies to support login sessions, remember preferences, improve performance, maintain security, and understand usage of our digital services.
Users may control cookies through browser settings. However, disabling cookies may affect some website or portal functions.
13. International Data Processing
Some technical service providers, hosting services, cloud services, or notification services may process data outside the Kingdom of Bahrain.
Where this occurs, we take reasonable steps to ensure that personal data is handled securely and only for authorised school-related purposes.
14. Account and Login Responsibility
Users are responsible for keeping their login details secure.
Users must not:
- Share usernames or passwords with unauthorised persons
- Access another user's account without permission
- Misuse school digital services
- Upload or send inappropriate, unlawful, offensive, or unauthorised content
- Attempt to bypass security controls
Al Mahd School may disable or restrict access where misuse, security risk, unauthorised access, or violation of school policy is suspected.
15. Changes to This Privacy Policy
Al Mahd School may update this Privacy Policy from time to time to reflect changes in school services, app functionality, legal requirements, security practices, or operational needs.
The latest version will be made available on the school website, school portal, or inside the mobile app where applicable.
16. Contact Us
For privacy questions, account access requests, correction requests, deletion requests, or any concern about personal data, contact:
Al Mahd School
Kingdom of Bahrain
Website: https://www.almahdschool.com
Email: info@almahdschool.com